How We Are Handling COVID-19

Official Statement From PsyCare, Inc. To Patients

This is an incredible point in human history. The spotlight on mental health during the COVID-19 pandemic is appropriate, as we all struggle to cope with the added stress.

At PsyCare, we are doing all we can to make sure our services continue to be available during the crisis. We’ve worked diligently to implement our Telehealth program, so our clinicians are able to visit with patients through phone and video sessions. We’ve also updated our website and social media to reflect the changes and to make PsyCare more accessible.

Below you can find information on relevant company policies, Telehealth services, and resourceful tips on being kind to your mind in between sessions. Stay in touch on our social media channels, where you’ll find more mental health tips and company updates.

Contact any one of our seven PsyCare offices for more information and to schedule an appointment if you need. We hope you are doing well at this time, but if not, know that PsyCare is here for you, your family, and our community.

With warm regards,

Lorraine Kelly, MS, LPCC-S
PsyCare, Inc.

PsyCare Company Policies

PsyCare follows the mandates implemented by Governor DeWine and the Ohio Department of Health in regard to policies, beginning with:

  • Employees must take their temperature prior to coming to work. If the employee has a temperature, exhibits other symptoms such as cough and shortness of breath or difficulty breathing, he or she must notify the Office Manager to determine if the employee must stay home and monitor their symptoms. Within the past two months, if other symptoms of COVID-19 have been identified, including fatigue, headache, muscle or body aches, sore throat, chills, new loss of taste or smell, congestion or runny nose, nausea or vomiting, or diarrhea, these symptoms must be disclosed to the Office Manager and Clinic Director to determine the employee’s health and work status.
  • When entering the clinic, the Medical Care Coordinator (Nurse) or her designee will take the employee’s temperature and record the pertinent information in a notebook (name, date, time, and temperature of the employee).
  • Employees are required to wear a mask when entering the building and accessing the common areas of the building such as hallways, bathroom, kitchen, etc. A decision has not been made if the employee (i.e., a clinician) should wear a mask when delivering a face-to-face service in his or her office. If the employee is working in his or her office and delivering telehealth services, he or she is not required to wear a mask in the office.
  • Frequent handwashing is vital to decrease the spread of germs; it is important to use soap and water to lather your hands and wash for a minimum of 20 seconds; rinse well and dry hands with disposable towels.
  • If you need to cough or sneeze, use a tissue and then dispose of the tissue.
  • Frequent sanitizing throughout the day of common areas (i.e., bathroom faucets, light switches, doorknobs, etc.) is extremely important. Each staff member is strongly encouraged to sanitize his or her own area throughout the day.

Telehealth Services

PsyCare clinicians, including mental health therapists, prescribers, case managers, and IFAST staff, are providing services by phone and secure online audio/video platforms. The intention of telehealth sessions is to protect the client and the clinician from COVID-19. Learn more here.

Be Kind to Your Mind During the COVID-19 Crisis

  1. Pause. Breathe. Notice how you feel.
  2. Take breaks from COVID-19 content.
  3. Make time to sleep and exercise.
  4. Reach out to friends and family, and stay connected.
  5. Seek help if overwhelmed or unsafe.
Follow PsyCare social media channels for updates and more mental health tips! Visit for additional ideas on coping with stress during the pandemic.